A Guide to Customer Service Skills for the Service Desk Professional Pdf

Edition: 3
Release: 2010-03-15
Publisher: Course Technology
Binding: Paperback
ISBN/ASIN: 0538748532



A Guide to Customer Service Skills for the Service Desk Professional

The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Free download A Guide to Customer Service Skills for the Service Desk Professional books collection in PDF, EPUB, FB2, MOBI, and TXT formats. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text. New information is also incorporated, such as a discussion of general trends currently affecting the information technology industry and technology trends affecting the service desk. The text focuses on providing individuals with practical instruction on the unique skill set needed to execute the expanding mission of the service desk. Best deals ebooks download A Guide to Customer Service Skills for the Service Desk Professional on amazon. A Guide to Customer Service Skills for the Service Desk Professional with free ebook downloads available via rapidshare, mediafire, 4shared, and hotfile.

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