Edition: 2011
Release: 2012-04-23
Publisher: For Dummies
Binding: Paperback
ISBN/ASIN: 1119950139
ITIL For Dummies
ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. Free download ITIL For Dummies books collection in PDF, EPUB, FB2, MOBI, and TXT formats. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Best deals ebooks download ITIL For Dummies on amazon.Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users.Understanding how ITIL can help youGetting to grips with ITIL processes and the service lifecycleImplementing ITIL into your day to day workLearn key skills in planning and carrying out design and implementation projects ITIL For Dummies with free ebook downloads available via rapidshare, mediafire, 4shared, and hotfile.
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